Shipping policy

At True Texas Merch, we are dedicated to bringing the spirit of Texas right to your doorstep. We offer reliable and affordable shipping options, whether you're in the heart of Texas or beyond!

Processing Time:
Orders are typically processed within 1-3 business days, excluding weekends and holidays. Orders placed on weekends or during holidays will be processed the next business day. These are not guarantees, especially during busy holiday seasons.

Shipping Rates:

• Standard Shipping (3-4 business days):

  • Flat rate for orders within the 48 contiguous U.S. states.

   

• Priority Shipping (2-3 business days):
  • Calculated at Checkout

Shipping to Alaska, Hawaii, and U.S. Territories:

• For customers in Alaska, Hawaii, and other U.S. territories, flat-rate shipping charges will apply and may differ from the rates for the contiguous U.S. Please be aware that shipping to these locations may take longer due to the distance.

Shipping Locations:
We proudly ship to all U.S. states, including P.O. Boxes, APO/FPO addresses, and U.S. territories.

Order Tracking:
Once your order ships, you will receive a tracking number via email. You can track your order directly on our website or through the carrier's system.

Damaged or Lost Items:
If your order arrives damaged or is lost in transit, please contact our customer service team within 7 days of receiving the item. We will work quickly to resolve the issue, whether that means sending a replacement or issuing a refund.

Shipping Delays:
While we strive to ensure your order arrives on time, delays may occur due to weather, carrier issues, or other unforeseen circumstances.