Shipping policy

At True Texas Merch, we are dedicated to bringing the spirit of Texas right to your doorstep. We offer reliable and affordable shipping options, whether you're in the heart of Texas or beyond!

Processing Time:
Orders are typically processed within 1-3 business days, excluding weekends and holidays. Orders placed on weekends or during holidays will be processed the next business day. These are not guarantees, especially during busy holiday seasons.

Shipping Rates:

  • Standard Shipping (3-4 business days):

    • Flat rate for orders within the 48 contiguous U.S. states.

     

  • Priority Shipping (2-3 business days):

    • Calculated at Checkout

Shipping to Alaska, Hawaii, and U.S. Territories:

  • For customers in Alaska, Hawaii, and other U.S. territories, flat-rate shipping charges will apply and may differ from the rates for the contiguous U.S. Please be aware that shipping to these locations may take longer due to the distance.

Shipping Locations:
We proudly ship to all U.S. states, including P.O. Boxes, APO/FPO addresses, and U.S. territories.

Order Tracking:
Once your order ships, you will receive a tracking number via email. You can track your order directly on our website or through the carrier's system.

Damaged or Lost Items:

We take great care in packing and shipping every order. However, once a package leaves our facility, it is in the possession of the shipping carrier and may occasionally be lost, damaged, stolen, or marked as delivered when it has not been received.

Package Protection

Customers have the option to purchase Package Protection at checkout for an additional fee. Package Protection is available specifically to provide coverage for eligible shipping-related issues, including packages that are lost, stolen, damaged in transit, or marked as delivered but not received.

If Package Protection is purchased, eligible claims may be submitted according to the protection provider’s terms and conditions. If a claim is approved, we will work with you to provide the appropriate resolution, which may include a replacement or other reimbursement as applicable.

Package Protection must be purchased at the time the order is placed. It cannot be added after an order has shipped or after a shipping issue has occurred.

Orders Without Package Protection

If Package Protection was not purchased at checkout and your package is lost, damaged, stolen, or marked as delivered but you did not receive it, please contact us so we can assist you.

When possible, we may submit a claim with the shipping carrier on your behalf as a courtesy. However, submitting a claim does not guarantee that the carrier will approve or reimburse the claim.

If the carrier approves the claim, we will work with you regarding the available resolution. If the claim is denied, we are unable to provide a replacement, refund, or reimbursement for the order when Package Protection was not purchased.

By choosing not to purchase Package Protection, the customer accepts responsibility for eligible shipping-related loss or damage that is not covered or reimbursed by the shipping carrier.

We strongly recommend purchasing Package Protection at checkout if you would like additional coverage for your shipment.

Shipping Delays:
While we strive to ensure your order arrives on time, delays may occur due to weather, carrier issues, or other unforeseen circumstances.

Returned or Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete shipping address provided at checkout, refusal of delivery, or because it was deemed undeliverable by the carrier, the customer is responsible for the cost of reshipping the order. Reshipment will occur after the applicable shipping fee has been paid.